top of page

FAQ

How do I know when my delivery has been made?

All customers depending on their preferences will receive confirmation of completion of delivery via email, call or text within minutes of a job completion.

 

What temperature monitoring do you do?

All vehicles are equipped with electronic data loggers

​

How do I make a booking?

You can simple give us a call or drop an email.  ​

 

Do you do chilled deliveries?

Yes, we do. We would always transport goods within your required temperature range. 

​

Do you do frozen deliveries?

Yes, we can carry frozen goods.  

​

Do you do same day deliveries?

Yes, all goods will be delivered directly to your required destination the same day. 

​

Can I request a specific delivery window?

Yes, we can offer specific collection and delivery windows.

​

What areas do you cover?

We offer a nationwide service covering all regions of the UK.​

​

Will my goods be secure?

Yes, all our deliveries are carried by a well maintained and serviced vehicles. 

​​

What size of parcels can you deliver?

We specialise in bulk deliveries - up to 12 pallets per load with possibility of dropping in multi locations. Should you have any other queries (e.g. samples) please email us or call. 

 

Can you design delivery schedule?

​Our planning team will design schedule to suits your needs.

 

Can you prepare orders?

We can accept bulk deliveries into our warehouse, your orders will be picked and despatched accordingly.  

​

​

​

​

©2025

by Spalding Chilled Express Ltd. 

Company Registration Number 11943712

VAT Registration Number 323 1805 36

bottom of page